Both the garments that are in stock and those that are purchased on request (that have not been personalized) may be subject to return.
To make any return:
- This must be done within 15 calendar days from the receipt of the garment;
- the garment must be in its original packaging with all its labels, without having been used, washed or damaged and in perfect condition;
- You will have to send us a size change request indicating your NAME AND SURNAME, the order number and the model and size that you want to return to firstname.lastname@example.org , also indicating the account or mobile number to which the payment is made of the return.
Both for garments that are in stock and those that are purchased on request (that have not been personalized), returns made from any point within the peninsula will be free. We will respond to the return request that you have sent us to email@example.com indicating the approximate time slot of the collection. You only have to have the original garment that you want to return ready in the approximate time slot of the collection.
If you are absent at the time of delivery, our regular delivery person will tell you how to proceed to arrange a new delivery. In the event that this does not happen, contact firstname.lastname@example.org.
However, the returns that are made from outside the peninsula (Baleares, Ceuta, Melilla or International), will be borne by the client who will have to send us the garments that they want to return to the following address: c/ Muntaner 357, principal first, 08021 Barcelona.
In addition, for purchases made from the Canary Islands, Ceuta and Melilla, VAT will be deducted from the price of the items, but the amount corresponding to the applicable taxes must be added, as well as, where appropriate, tariffs or customs fees that will be borne by the client's.
Once we have received the garment that you want to return and verified that the garment is in its original packaging with all its labels, without having been used, washed or damaged and in perfect condition, we will proceed to refund the purchase amount within a period of time maximum of 15 days to the account or mobile number that you have indicated.
*For those orders that are made during the month of December, returns may be made within 30 calendar days from the receipt of the garment.
** Garments that have been personalized cannot be returned. By personalized, it is understood any modification that is made in the pattern, in the measurements or in the fabrics of the original garment, as well as the personalization through embroidery, etc.
***POPPELIN® reserves the right to reject returns requested or sent after the specified period, of personalized garments and those garments that are not in their original packaging with all their labels, without having been used, washed or damaged and in perfect condition. condition.